How is my data protected during transmission and storage?

Data is transmitted using HTTPS/TLS and stored with technical safeguards such as encryption at rest, strict access controls and auditing. Third-party processors are bound by data processing agreements.

What rights do I have over my information?

You have rights under UK data protection law including access, rectification, erasure and objection. Contact hello@bestbusinessloans.ai to exercise these rights or to withdraw consent.

Is my enquiry confidential, and how is my data handled securely?

Q: Is my enquiry confidential?

Yes. Best Business Loans treats enquiries as confidential, shares only the minimum necessary information with matched lenders or brokers, and never sells personal data for marketing or resale.

Short answer

Your enquiry is treated as confidential and we handle your data in accordance with UK data protection law and industry-standard security practices. We act as an introducer, not a lender, and only share the minimum information required with carefully selected lenders or brokers after you consent. If you need a quick decision in principle or a tailored quote, you can submit a secure Quick Quote and remain in control of what we pass on.

What “confidential” means at Best Business Loans

Confidentiality means we limit who can see your information and why they see it. We will never publish your enquiry or make it publicly accessible without your explicit permission.

Best Business Loans does not offer loans directly; we introduce you to lenders and brokers matched to your needs. We only share details that are necessary for those providers to assess eligibility or provide a quote.

We also make sure the lenders and brokers we connect you with are relevant to your enquiry and have been vetted to operate professionally in the UK. You remain in control — introductions are made only after you submit and confirm your Quick Quote details.

How we collect, transmit and store your data securely

We collect the information you enter into our Quick Quote and enquiry forms, such as business name, turnover, finance purpose, and contact details. We may also use technical data (for example, IP address and device information) to help prevent fraud and improve service quality.

All form submissions are sent over secure HTTPS using modern TLS encryption so data is protected in transit. Once collected, personally identifiable information is stored with technical safeguards, including encryption at rest and strict access controls.

Access to your data within our team is restricted on a need-to-know basis and protected by role-based permissions, multi-factor authentication and auditing. We work with third-party processors (for hosting, analytics, and communication) under written data processing agreements to ensure consistent security standards.

Who sees your data and why we share it

We never sell your data to third parties for marketing or resale purposes. We only share your enquiry with lenders or brokers who are relevant to your funding needs and who may be actively able to help.

Before we share, the AI matching engine evaluates which finance categories and providers are a likely fit for your profile. For example, if you select equipment or vehicle funding we might match you to asset finance specialists such as those listed on our Asset Finance page: Asset Finance.

We minimise shared data by sending only the fields that a chosen provider needs to assess eligibility. Where possible, we use anonymised or pseudonymised identifiers during the matching process to limit exposure of personally identifiable information.

Your rights, retention and how to control your information

Under the UK General Data Protection Regulation and the Data Protection Act 2018 you have rights including access, rectification, erasure, restriction of processing and objection. You can request a copy of the personal data we hold about you at any time.

If you want your data deleted or to withdraw consent to matchmaking, contact us at hello@bestbusinessloans.ai and we will action your request in line with legal and operational requirements. Requests to remove data used to process an ongoing application may be subject to lawful retention where a provider requires records for audit or regulatory reasons.

We retain enquiry records for a reasonable period to support audit trails, fraud prevention and to allow lenders to complete legitimate applications. Retention periods are explained in our Privacy Policy and are based on business needs and legal obligations.

Operational security, audits and how we keep improving

We use regular security testing, vulnerability scanning and supplier reviews to maintain a secure operating environment. Our technical and organisational measures are reviewed regularly to adapt to new threats and regulatory changes.

When working with third-party service providers we require contractual commitments covering confidentiality, security, and compliant data handling. Where data is transferred outside the UK, we use appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.

We take a conservative approach to regulatory compliance and advertising standards even though Best Business Loans is an introducer and not a regulated lender. We follow the FCA principle that promotions must be clear, fair and not misleading and design our communications to support informed decisions.

How we protect AI matching and automated processing

Our AI matching system analyses the information you provide to suggest relevant lenders or brokers. We apply privacy-preserving design where feasible and log automated decisions to maintain transparency and auditability.

Automated matching is used to speed up introductions and is subject to human oversight. If you have concerns about automated decision-making or need clarification on why a particular provider was matched, contact us and we will explain the logic used.

We also monitor for bias, accuracy and relevance in the matching process and continuously refine models to improve outcomes for UK SMEs across sectors such as manufacturing, logistics and hospitality.

Practical steps you can take to protect your enquiry

Use a secure network when submitting your Quick Quote and avoid public Wi‑Fi when sharing sensitive information. Check our privacy notice before submitting to understand how your data will be used and with whom it may be shared.

Provide only the information required for the specific quote or decision-in-principle you want. If you prefer a limited introduction, tell us which fields you do not want shared and we will respect those wishes where possible.

If you are unsure whether to proceed or need help preparing a controlled enquiry, contact our UK support team at hello@bestbusinessloans.ai and we will guide you through the safest next steps.

Key takeaways

Your enquiry is handled confidentially and only the necessary information is shared with selected lenders or brokers after your consent.
We use industry-standard security (TLS in transit, encrypted storage, access controls) and contractual safeguards with third-party processors.
You have legal rights over your personal data and can request access, correction or deletion via hello@bestbusinessloans.ai.
We act as an introducer, not a lender, and we do not sell your data for marketing or resale.
For specialist funding such as equipment or vehicle purchases, our matching may connect you with asset finance providers for a quicker quote and eligibility check.

Ready to get a secure, no-obligation Quick Quote? Submit our Quick Quote form to start a confidential, AI-assisted eligibility check and see which lenders or brokers could help your business. If you have any compliance or security questions, email hello@bestbusinessloans.ai and our team will respond promptly.