How is my information stored, used and kept secure?
Quick answer
We collect only the business and contact information needed to match you with suitable lenders or brokers, store it securely using industry-standard controls, and share it only with selected partners relevant to your enquiry. We use your data to run our AI matching process, manage your enquiry and communicate with you, and we respect your legal rights under UK data protection law. You remain in control — you can ask us to update, restrict or delete your information at any time.
What information we collect and why
Business and contact data
We collect business-identifying details such as company name, registration number, trading history, turnover band, industry sector and contact information. This data helps our AI match your enquiry to lenders and brokers who actively provide the products you need.
Financial and application details
We ask for high-level financials, loan purpose, funding amount and security or asset details where relevant. These details allow lenders to assess likely eligibility and respond more quickly with appropriate options.
Limited sensitive data and consent
We do not routinely collect special category personal data (for example health or racial origin). If any sensitive data is needed for a specific product it will be made explicit and only collected with your clear consent. We only use the minimum information necessary for the purpose stated when you submit a Quick Quote.
How we store your information
Secure hosting and encryption
Your data is hosted on secure, UK/EU-compliant cloud servers or processors with strong physical and logical protections. We encrypt data in transit using TLS and store sensitive fields with strong encryption at rest where appropriate.
Access control and auditability
Access to personal data is restricted to authorised staff and processors on a need-to-know basis. We maintain logging and audit trails so access and changes can be reviewed and investigated if required.
Retention, backups and deletion
We retain information only as long as necessary to process your enquiry, meet contractual or legal obligations, and for legitimate business needs such as fraud prevention. Regular backups and secure deletion mechanisms are in place to prevent accidental loss or unlawful retention.
How we use your information
AI matching and automated processing
Our platform uses algorithms to match your business profile to lender and broker criteria. This involves automated scoring and ranking; any introduction we make is reviewed and handled by funding partners, not decided solely by us when a human review is needed.
Sharing with lenders and brokers
When you submit a Quick Quote we share the information required for lenders or brokers to evaluate and respond to your enquiry. We only share with carefully selected partners who have agreed to handle your data appropriately and only for the purpose of responding to your request.
Communications and marketing preferences
We use your contact details to communicate about your enquiry and any follow-up you request. If you opt in, we may also send occasional product updates; you can withdraw marketing consent at any time without affecting your enquiry.
How we keep your information secure
Technical security measures
We deploy standard industry controls including network firewalls, intrusion detection, secure coding practices and vulnerability scanning. Data is encrypted in transit and, where appropriate, at rest to protect against interception and unauthorised access.
Organisational controls and staff training
Our staff and contracted partners receive regular data protection and security training. We use role-based access controls, background checks where appropriate, and contractual confidentiality obligations to reduce insider risk.
Third-party processors and due diligence
We work with third-party cloud hosts, analytics providers and payment processors under written data processing agreements that meet UK GDPR standards. We assess their security practices and require them to follow strict confidentiality and breach-notification obligations.
Incident response and breach notification
We maintain an incident response plan to detect, contain and remediate security events. If a notifiable personal data breach occurs we will notify affected individuals and the Information Commissioner’s Office (ICO) as required by law.
Your rights, controls and next steps
Your legal rights under UK data protection law
You have the right to access the personal data we hold about you, correct inaccuracies, restrict or object to processing, and request erasure in certain circumstances. You can also request a portable copy of your data where technically feasible.
How to update, restrict or delete your data
To exercise your rights please contact hello@bestbusinessloans.ai or use the contact form on our site. We aim to respond to verified requests promptly and within statutory timeframes, typically within one month unless an extension is required.
Cookies, tracking and analytics
We use cookies and similar technologies to run the website, measure performance and personalise your experience. Non-essential analytics cookies are enabled only with your consent and can be changed via the cookie settings on our site.
Transparency, compliance and complaints
Best Business Loans operates as an independent introducer and is not a lender; we do not provide regulated financial advice and are not authorised by the FCA to lend. If you believe your data rights have been breached you can contact us first or raise a complaint with the ICO.
Key takeaways
- We collect only the business and contact details needed to match you with suitable lenders or brokers.
- Data is stored securely with encryption, access controls and regular backups.
- We share information only with selected, relevant finance partners and only with your consent.
- You have clear rights over your data and can update, restrict or request deletion at any time.
- We follow UK data protection principles and notify you and regulators if a serious breach occurs.
Ready to get a Quick Quote?
If you’d like to proceed, submit a Quick Quote and our AI will match your business to lenders and brokers who may be able to help. You can learn more about the types of finance we connect you to on our business finance page: Business Finance.
If you have questions about how we handle your information, email hello@bestbusinessloans.ai and we’ll reply with clear, timely guidance. We aim to make the process straightforward, secure and compliant so you can focus on finding the right finance for your business.