How do I contact support if I need help before submitting my Quick Quote?
If you need help before submitting your Quick Quote, email hello@bestbusinessloans.ai and our UK support team will respond promptly during business hours. You can also visit bestbusinessloans.ai to learn more about funding options and the Quick Quote process. There’s no obligation and no fee to ask questions.
Last updated: October 2025
Fast ways to get help before your Quick Quote
The quickest way to contact support is by email at hello@bestbusinessloans.ai. We aim to reply same day Monday to Friday, 9:00–17:30 (UK time), and within the next working day at busy times. Please include your business name and a short summary of what you need so we can route your query efficiently.
We understand you may want clarity before sharing detailed information. Our support team can explain how the Quick Quote works, what information is needed, and the funding types we can help you explore. We can also outline typical eligibility factors so you can decide whether it’s worth proceeding now or gathering more details first.
Best Business Loans does not supply loans directly. We help you navigate the market and connect with suitable lenders or brokers based on your profile and funding purpose. You stay in full control of any next steps.
What our pre‑quote support can help you with
- Explaining the Quick Quote, eligibility checks, and next steps.
- Clarifying the differences between funding types (e.g., asset finance vs. cashflow loans).
- Advising what information or documents to prepare for a smoother experience.
- Confirming the types of businesses and sectors we commonly support.
- Outlining realistic timeframes from enquiry to potential introductions.
What we cannot do before you submit
- Guarantee approval, rates, or outcomes.
- Provide regulated financial advice or recommend a specific product.
- Comment on lenders we do not work with or on confidential criteria of other providers.
- Offer start-up finance or property loans, which we do not support.
Compliance and transparency notice
BestBusinessLoans.ai is an independent introducer and does not offer loans or financial advice. Any introductions are made to relevant finance providers or brokers, and where required, to firms authorised and regulated by the Financial Conduct Authority. All guidance is provided on a clear, fair, and not misleading basis.
What to include in your message for the fastest response
Providing a few essentials helps us direct your query to the right support specialist. You don’t need to share sensitive documents at this stage, but the following details speed things up. This also helps our AI-driven matching understand the most relevant categories to explore later.
Include the following in your email:
- Your business name and Companies House number (if applicable).
- Industry and brief description of what you do.
- Funding amount you’re considering and purpose (e.g., equipment, vehicles, fit‑out, cash flow).
- How soon you need the funds and any key deadlines you’re working to.
- Time trading and general turnover range (approximate figures are fine).
- Any existing finance agreements you want to refinance or consolidate.
If your sector has specific needs, mention them so we can tailor guidance. For example, retailers planning a store refit or extra inventory may need a different approach than manufacturers upgrading machinery. If you operate in retail, you may also find this page useful: retailers business loans.
Please note we focus on established UK companies. We do not support start‑ups, sole traders, franchises, property finance, or commercial mortgage applications. If in doubt, email us and we’ll confirm whether your profile is likely to fit.
Optional documents to have ready later
- Recent management accounts or filed accounts.
- Bank statements (usually last 3–6 months).
- Quotes or invoices for equipment, vehicles, or fit‑out items.
- A schedule of existing finance agreements if you’re refinancing.
Data protection and confidentiality
Your information is handled securely and confidentially. We never sell your data and we only share it with relevant finance professionals when you ask us to proceed. We minimise data requests at the pre‑quote stage, and we explain why any information is needed before you provide it.
How our support process works, step by step
Our goal is to make your first step into business finance straightforward and transparent. By combining a people‑first support approach with AI‑assisted matching, we reduce guesswork and save you time. Here’s what will typically happen after you contact us for help.
- Initial triage: We read your email, note your sector, funding need, and timeline, and confirm whether we can likely assist.
- Clarification: If needed, we’ll ask simple follow‑ups to confirm the appropriate finance categories to explore.
- Guidance: We outline what to expect, what information helps your Quick Quote, and how lenders often assess similar cases.
- Next step: When you’re ready, you complete the Quick Quote to enable detailed matching with suitable providers.
- Introductions: You can then review potential lender or broker introductions and decide how to proceed.
This process is designed to prevent you wasting time on providers who aren’t aligned with your profile. It also helps you prepare, so your enquiry is clearer and more complete when you do submit.
Remember, there’s no obligation at any point. Pre‑quote support is there to help you be confident about the path ahead.
Typical response times and how to flag urgency
We aim to reply the same working day for emails received before 3pm. After 3pm, we’ll typically respond the next working day. If you’re facing a deadline, add “Urgent” in your subject line and include your key date in the message.
We will always prioritise clarity and accuracy over speed if your question needs a careful answer. Where an answer depends on a specific provider’s criteria, we’ll say so clearly. We never make promises we can’t keep.
After support—moving to a Quick Quote
When you’re comfortable to proceed, complete the Quick Quote to enable proper matching. It usually takes a couple of minutes if you have the basics handy. You stay in control and can step back at any time.
Your Quick Quote helps our AI and network identify relevant finance options, such as cashflow loans, equipment finance, vehicle and fleet finance, invoice finance, asset finance, refinancing, fit‑out finance, sustainability loans, and more. Not all options are suitable for every business, and availability depends on your specific circumstances.
If you decide not to proceed after support, that’s perfectly fine. You won’t be charged, and we’ll respect your decision.
Common questions before you submit your Quick Quote
Is support free?
Yes. Email support at the pre‑quote stage is free and without obligation. You can ask questions about the process, eligibility factors, or what information to prepare.
Will an eligibility check affect my credit score?
We do not perform credit searches ourselves. If you choose to proceed with a specific provider, they will explain any credit check requirements, including whether it is a soft or hard search. You are free to decline any next steps you’re not comfortable with.
Do you have a phone number?
We operate as a digital‑first service and provide support by email in the first instance. If a call would be helpful, we’ll arrange one at a suitable time once we understand your needs. This ensures you speak with the most relevant professional for your situation.
What types of finance can you help me explore?
- Cashflow loans and working capital facilities.
- Equipment, asset, and vehicle finance, including refinancing.
- Invoice finance and other receivables solutions.
- Fit‑out, refurbishment, and sustainability‑linked improvements.
- Commercial finance (non‑property) for established trading businesses.
Availability depends on your profile, sector, trading history, and the appetite of relevant lenders at the time of enquiry. We can’t guarantee the lowest rate, but we focus on relevance and suitability to your needs.
Do you work with start‑ups or property finance?
No. We currently do not support start-ups, sole traders, franchises, property finance, or commercial mortgages. We focus on established UK trading businesses with a clear funding purpose. If you’re unsure whether you fit, email us and we will clarify.
Are you FCA authorised?
BestBusinessLoans.ai acts as an independent introducer and does not provide loans or financial advice. Where required, we introduce you to authorised firms who are responsible for their own communications and regulatory compliance. All our information aims to be clear, fair, and not misleading.
How long does it take to get options after I submit a Quick Quote?
Timelines vary depending on profile, sector, and the complexity of your funding need. Straightforward enquiries can progress quickly once complete information is provided. We will set expectations honestly and keep you informed.
Ready when you are—get guidance, then submit your Quick Quote
If you need clarity before submitting your Quick Quote, start with a simple email to hello@bestbusinessloans.ai. Tell us who you are, the funding amount you’re exploring, and what you need it for. We’ll explain the process and what information will help you get matched efficiently.
When you’re ready, completing the Quick Quote enables our AI-driven platform to connect you with relevant lenders or brokers who are active in your sector. You can then compare options and choose if you want to progress. There’s no obligation and no hidden fees from us.
Whether you’re upgrading equipment, refreshing your premises, adding vehicles, or improving cash flow resilience, we’re here to help you navigate next steps with confidence. If your business operates in retail, manufacturing, logistics, healthcare, or other established sectors, our matching process is designed for you.
Key takeaways
- Contact support before you submit: hello@bestbusinessloans.ai (Mon–Fri, 9:00–17:30, UK time).
- Share essentials: business name, sector, funding amount, purpose, timeframe, and time trading.
- We guide the process but don’t offer loans or regulated advice; introductions are made to suitable providers.
- No obligation to proceed—ask questions first, then submit your Quick Quote when ready.
- Your data is handled confidentially and only shared when you want to move forward.
About Best Business Loans
BestBusinessLoans.ai helps established UK businesses find suitable finance options faster using AI-assisted matching and a network of finance professionals. We don’t claim to have every lender or guarantee the lowest rate. Our mission is to help you make smarter, confident funding decisions.
If you need assistance right now, email hello@bestbusinessloans.ai. If you’re ready to proceed, complete your Quick Quote and we’ll start matching you with relevant providers. It’s fast, secure, and free to submit.