Who can I contact for help before or after I submit an enquiry?

Short answer

If you need help before or after submitting an enquiry to Best Business Loans, contact our UK support team at hello@bestbusinessloans.ai for guidance, or use the online support tools on our site.

We don’t provide loans directly — we introduce you to lenders and brokers — and we’ll put you in touch with relevant finance professionals who can help at each stage.

Who to contact before you submit an enquiry

If you’re unsure whether to submit a Quick Quote, start by emailing our support team at hello@bestbusinessloans.ai.

Our support team can explain which funding types we cover, confirm whether your business fits our eligibility criteria, and advise what information is helpful to include in your enquiry.

You can also use the website’s guided Quick Quote form for an instant eligibility check and to gather the details lenders commonly ask for.

Live help options and what they can do

We provide several ways to get help so you can choose what suits you best: email support, online help text and context-sensitive prompts inside the Quick Quote form.

Email gives you a written record and allows us to share links and checklists, while the in-form guidance helps you complete an enquiry quickly and accurately.

If you prefer speaking to someone, our responses will include next steps and, where appropriate, contact details for matched brokers or lenders after you submit.

Who will contact you after you submit an enquiry

After you submit a Quick Quote, our AI matching system reviews your profile and introduces you to suitable lenders or brokers from our network.

One or more lenders or commercial brokers may contact you directly to check details, request documents, or offer a Decision in Principle.

We sometimes introduce specialist commercial finance teams for particular needs — for example, asset finance or invoice finance — and you can also explore commercial finance options on our site: Commercial Finance.

Assigned contacts and timelines

When a lender or broker expresses interest they will normally provide a named contact, a brief outline of next steps, and an expected timeline for a decision.

Typical initial contact happens within 24–72 hours for active enquiries, though times vary by lender and complexity of the request.

What to ask and the documents you may need

Before you speak with a lender or broker, prepare a short list of practical questions to compare options easily.

Useful questions include: what finance types they offer, indicative rates and fees, repayment profiles, early repayment charges, and any security or personal guarantees required.

Common documents requested are recent company accounts, management accounts, VAT returns (if applicable), bank statements, proof of identity for directors, and quotes or invoices for assets to be financed.

Problems, escalation and compliance (complaints & privacy)

If you have an issue with a lender or broker introduced via our platform, contact hello@bestbusinessloans.ai and we will log the concern and advise on escalation.

We are an independent introducer and not a lender, so we will help you navigate any complaint process and point you to the relevant firm’s complaints procedure.

If your concern relates to data privacy, we will explain how your data was shared and the legal bases for that processing under UK data protection law.

Practical step-by-step: contacting the right person

Step 1 — Before you submit: email hello@bestbusinessloans.ai for eligibility checks, or use the Quick Quote form for instant guidance.

Step 2 — Immediately after submission: expect an email confirmation from Best Business Loans with what will happen next and an estimated timeline.

Step 3 — If matched: liaise directly with the lender or broker who contacts you and copy our support team into important communications if you want us to help coordinate.

What our support team can and cannot do

We can explain product categories, introduce you to regulated lenders and commercial brokers, and assist with process queries and documentation.

We cannot provide regulated financial advice, offer loans, or make lending decisions on behalf of lenders.

If you need regulated advice, we will recommend you speak to an authorised adviser or the lender’s regulated representative, and we will flag that distinction when introducing parties.

Who to contact for regulated advice and consumer protections

If you require regulated personal advice (for example, on consumer credit products or mortgages), ask to be introduced to an FCA-authorised adviser.

We will clearly identify whether a third-party lender or broker is FCA-authorised and, where necessary, advise you to obtain independent regulated advice before accepting an offer.

For clarity and your protection, always confirm the regulatory status of anyone offering personal financial advice and save communication records when negotiating terms.

Checklist: information to include when you contact us

• Company name, registration number and trading history (years trading).
• Approximate annual turnover and number of employees.
• Purpose of the finance (purchase assets, cashflow, refinance, etc.).
• Requested loan amount and preferred term or repayment profile.
• Recent financials (management accounts, last two years’ accounts where available).

Security, data sharing and consent

We take data security seriously and will only share your details with lenders or brokers relevant to your enquiry and with your consent.

Our privacy policy explains who we share data with, why we share it, and your rights to access or delete your information.

If you want to limit sharing, tell our support team before submitting your Quick Quote and we will explain the impact on match accuracy and response rates.

How to escalate or make a formal complaint

If you’re unhappy with any part of the process, contact hello@bestbusinessloans.ai and include full details and any supporting documents.

We will acknowledge your complaint promptly, investigate with the lender or broker involved, and provide a response within a stated timeframe.

If a resolution cannot be reached, we will explain the next steps and signpost any external dispute resolution or regulator where appropriate.

Key takeaways

• Contact hello@bestbusinessloans.ai for help before or after submitting an enquiry.
• We introduce you to lenders and brokers; we do not lend money or provide regulated personal advice.
• Expect direct contact from matched lenders or brokers after submission and prepare common documents to speed up decisions.
• If problems arise, we will help you escalate and explain complaint and privacy procedures.

Next steps and call to action

If you’re ready to start, complete our Quick Quote form now to get an instant eligibility check and fast matches.

If you’d like pre-submission guidance, email hello@bestbusinessloans.ai with a brief summary of your business and funding needs.