How do I track progress or get updates after submitting my Quick Quote?
Quick answer
After you submit a Quick Quote with Best Business Loans you’ll receive an immediate confirmation and a clear timeline for next steps. Updates come by email and, where appropriate, by phone or via your chosen broker or lender, and you can check status in real time through our platform or by contacting our support team. We act as an introducer only and do not provide loans or regulated advice, so updates reflect introductions and lender/broker responses rather than the loan decision itself.
What this page covers
This article explains exactly how progress updates work, what notifications to expect, how to get real-time status, and what to do if you need faster information. It covers roles and responsibilities so you know which party is handling each stage. Where helpful, we link to further resources and explain how to keep your Quick Quote moving quickly and compliantly.
Immediately after submitting your Quick Quote
When you submit a Quick Quote you’ll see an on-screen confirmation that your enquiry was received. That confirmation contains a reference number, a summary of the details you provided, and an estimated timescale for a first response. You’ll also get an automatic email which explains the next step and who will contact you (a lender or a broker from our network).
Our AI matching system analyses your information straight away and selects suitable providers from our network. This automated match reduces time spent searching and means relevant lenders or brokers are notified immediately. Matches are based on business type, funding purpose, amount requested and basic eligibility signals.
Because Best Business Loans is an introducer, the first substantive update you receive often comes from the lender or broker we connect you with. That update may be an initial request for documents, a phone introduction, or a Decision in Principle (DIP) or Eligibility check. We clearly state who will contact you so responsibilities are transparent and compliant with advertising and financial promotion rules.
Typical update methods and timing
Email is the most common update channel because it provides a written record of progress. Expect emails for confirmations, requests for documents, introductions to advisors, and outcome messages such as an Eligibility check or DIP update. Where speed is essential, a lender or broker may call your preferred contact number to discuss details or clarify documents.
Our platform also provides a status dashboard for enquiries submitted via BestBusinessLoans.ai. The dashboard shows stages such as Matched, Introduced, Documents Requested, Under Review, and Outcome. If you can’t access the dashboard, our support team can provide the status snapshot for you.
Typical response times vary by product and provider; simple Eligibility checks or Decision in Principle responses can arrive within 24–72 hours. More complex commercial finance cases that require underwriting or third‑party valuations can take longer. We aim to set realistic expectations in the initial confirmation to help you plan cashflow and operations.
How to get real-time updates and speed things up
For the fastest updates keep your contact details and business information accurate and respond quickly to any document requests. Missing documents and delayed replies are the most common causes of hold-ups. Upload requested files to the platform or send them directly to the lender/broker contact provided in their request.
If you prefer to speak to someone, contact our UK support team for a progress check and guidance on next steps. Our team can liaise with a matched broker or lender on your behalf to clarify outstanding items. We’ll always make clear whether we are simply passing on information or taking action as an introducer.
Practical checklist to speed approval
Have recent accounts, bank statements, and proof of identity ready to upload. Prepare a short summary of how funds will be used and any existing finance arrangements. Tell us about any unusual events (e.g., recent insolvency history) early so matching is accurate and less likely to be delayed.
Where your enquiry is for sector-specific products — for example asset finance, invoice finance or fleet funding — include asset details (make/model/age) or invoice ageing summaries to speed assessment. For commercial lenders working on larger transactions, a broker may need further financial schedules or a detailed business plan.
What updates mean at each stage of the process
Matched: our AI has identified one or more suitable lenders or brokers and has notified them of your enquiry. This stage simply means introductions are in progress. Introduced: you will receive direct contact details for your matched provider and a timeline for their initial review. Documents Requested: the lender or broker needs documents to verify eligibility; prompt submission keeps things moving.
Under Review: the lender or broker is assessing your submission and may carry out credit checks, affordability assessments, or site/asset inspections. Decision in Principle / Eligibility check: an early assessment indicating likely approval subject to conditions. Outcome: either a conditional offer, a request for further checks, or a decline; you’ll be given next-step options where possible.
Remember, Best Business Loans does not make lending decisions — providers do. We will, however, follow up on introductions and can provide clarification about what each status means in practice. If a matched lender is taking longer than expected we will contact them to get a progress update and keep you informed.
If you need additional help or have concerns
If you have not received an expected update within the timescale given, first check your spam/junk folder for missed emails and verify your dashboard status. If nothing appears, contact our support team quoting your Quick Quote reference and we’ll request a progress report from the matched provider. Our responses will be clear, factual and not misleading in line with FCA and ASA guidance.
If you disagree with a decision from a lender or require further negotiation, a broker in our network may be able to appeal or present alternative providers. We can introduce you to additional brokers where appropriate, helping you explore other options such as invoice finance, asset finance or refinance facilities. For sector-specific guidance, see our commercial finance overview for non-property funding options.
Where a provider requests further verification or asks you to sign agreements, ensure you fully understand the terms and seek independent advice if necessary. We do not provide regulated financial advice, but we can introduce you to authorised brokers who can offer regulated advice when required.
Key takeaways
Immediately after a Quick Quote you’ll receive a confirmation email and a reference number. Updates come via email, phone or through our dashboard depending on the provider and product involved. Keep your documents ready and respond promptly to speed up consideration and reduce delays.
We act as an introducer and do not lend or provide regulated advice. If you need a broker who can advise, we can connect you with authorised providers to assist with negotiations and formal applications. For non-property commercial funding options and further reading, visit our commercial finance page.
Ready to get started or chase an update? Submit a Quick Quote and we’ll match you to lenders and brokers best placed to respond quickly. If you’ve already applied, contact hello@bestbusinessloans.ai with your Quick Quote reference for a progress check.